A leaky faucet can be annoying, but it’s also wasteful. In fact, a faucet that drips one drop of water per second can waste over 3,000 gallons of water a year!
If you have a leaky faucet or showerhead or any other plumbing issue that is wasting water and costing you money, the solution is clear — you need a plumber. Read on to learn the five essential qualities that a professional plumber should have.
1. The Proper Accreditations
In most states, plumbers must be licensed. Check with the Better Business Bureau and the state attorney’s office. This process will help you to find out if any customers have ever filed a formal complaint against the plumber in question.
Additionally, anyone you hire to take care of your plumbing should also be insured and bonded. If you need a plumber, make sure that you find one who can offer proof of insurance.
Any reputable, professional plumber will be happy to share the contact information of satisfied customers. As in other home service professions, a good reputation is essential for plumbers. So any plumber who is on the up-and-up will not hesitate to provide references.
It’s also worth your while to check the online reviews of any plumbing company you are considering. Sites, such as Google, Yelp, Facebook, and Angie’s List are a good place to get unbiased opinions. A whopping 84% of people say they trust online reviews as much as they trust the opinion of a friend or family member.
3. A Professional, Courteous Manner
Homeowners who need a plumber can begin evaluating a company’s professionalism from the moment they contact that company. Are they prompt when responding to an email or “contact us” form on the website? If you call, is the telephone answered politely and does the plumber answer your questions?
If you don’t get a good first impression, it’s absolutely fine to keep shopping. Often, our gut instincts turn out to be correct. When the plumber visits your home to evaluate the problem and provide a quote, they should be courteous and professional. Pushy, aggressive, or rude manners are the last thing you want to encounter when you need a plumber.
4. A Reasonable Cost
Beware of any plumbers who give you an extremely low estimate. While you don’t want to pay more than necessary when you need a plumber, you get what you pay for.
Avoid plumbers whose prices seem “too good to be true.” Instead, get at least three estimates and weigh them carefully before making a decision.
5. A Warranty
A professional, experienced plumber will be happy to offer a warranty, not just on parts, but on labor. They will want to build relationships with satisfied customers, and guaranteeing the work they do is just one part of that equation.
Be wary of any plumber who changes the subject when you ask about a warranty.
Do You Need a Plumber?
You can rely on the experienced professionals at Proactive Plumbing to provide great customer service, fix your plumbing problems promptly, and guarantee our work. Not only that, but we will do it all for a reasonable cost.
Give us a call today to find out about the many services we offer.
Proactive Plumbing has provided dependable plumbing services, installations and repair for more than 15 years. We service Oceanside, Carlsbad, Encinitas, Vista, San Marcos, Escondido and other areas of San Diego County.